1. Personal customer
For now, personal customers can get access to service ranging from remittance, account management, loss report, SMS notice, account switch, public information inquiry and staff service, etc.
1.1 Remittance: interbank remittance, fund transfer between registered accounts, intra-bank remittance, time/current deposit switch, call deposit service, etc.
1.2 Account service: inquiries for account balance, account details for the day, account historical details, unrecorded details, subsidiary details and personal loan and other deposit accounts.
1.3 Loss report: emergent loss report and official loss report service (the latter required the presentation of effective ID documents at KLB counters)
1.4 SMS notice: ordering, revising and cancelling SMS notice function
1.5 Account switch: choosing one registered account as the new account
1.6 Public information inquiry: introduction to new service, exchange rate, personal business, corporate business, and e-banking business.
1.7 Staff service: dealing with remittance, business consulting, complaint and advice, counter information, introduction to new service, SMS service and emergent loss report, etc.
2. Corporate customer
Corporate customers can get access to account inquiry service, fax service, customer service, and staff service etc.
2.1 Account inquiry: inquiries for account balance, transaction details for the day, transaction history etc.
2.2 Fax service: faxing partial bank statement, transaction details for the day, transaction history.
2.3 Customer service: revising the password for the telephone banking
2.4 Staff service: dealing with business consulting, complaint and advice, counter information, introduction to new service, etc.